All defined terms used below shall have the meanings set forth in our Terms and Conditions. See http://feetonfleek.com/terms-conditions/.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can exchange that item within 7 days of delivery for a store credit. To be eligible for an exchange, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted, sale items or gift cards]. These items are not eligible for exchange.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us (return address to be provided).
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive an exchange/store credit, the cost of any return shipping will be deducted from your store credit. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
After We have received your valid request, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your request.
If your request is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned or a non-transferable merchandise credit.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.